This document explains our refund thresholds and cancellation processes to prevent abuse and guarantee fair service deployment.
Due to the nature of digital virtual services, a full refund can be requested within 7 days of purchase, provided that the data usage does not exceed 2GB. Once data consumption exceeds 2GB, or the 7-day period expires, no refunds will be issued.
All refund requests must be submitted to our support team at support@ovosec.com with your order number and registered email address. Approved refunds will be processed and credited back to your original payment method within 3-5 business days.
You can cancel your subscription at any time through the dashboard or by contacting customer support. Upon cancellation, your subscription will not automatically renew at the end of the current billing cycle. You will continue to have access to the service until the expiration of your prepaid license term.
To prevent malicious chargeback behavior and ensure server resources are allocated fairly to all paying subscribers, we do not tolerate fraudulent refund requests. Accounts that attempt multiple purchases and refunds within short periods will be permanently banned from OVOSEC.
All formal refund requests, billing inquiries, and subscription cancellations are processed exclusively by our parent operating entity, OVO Cybertech Sdn. Bhd. (Registration No: 202501033275). For billing disputes or reimbursement inquiries under our strict 7-day threshold, please contact our financial desk at support@ovosec.com before engaging with external banking clearing houses.